Privacy Policy

Tilda and Tom is committed to protecting and respecting your privacy. Our privacy policy, as given below, explains the basis on which any personal data collected by us, or that you provide to us, will be processed and stored by Tilda and Tom. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

We invite you to contact us if you have any questions about this policy. You may contact us by mail at the following address:

Tilda and Tom Ltd
Lebanon House
70 Sunderland Road
South Shields
Tyne and Wear
NE34 0SW

You may contact us by e-mail at:


Client records are regarded as confidential and therefore will not be divulged to any third party other than if legally required to do so by the appropriate authorities. The customer has the right to request sight of and copies of any and all records we keep, on the provision that we are given seven days notice of such a request. Customers are requested to retain copies of any literature issued in relation to the provision of our services such as invoices. We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by the Company will only be in connection with the provision of agreed services and products. If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.


We use IP addresses to analyse trends, administer the site, track users movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/ open mail, URL requested and referral URL. This information is not shared with third parties and is used only within this company on a need to know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


The Tilda and Tom website uses cookies which are necessary for the website’s shopping cart to function correctly and provide a more personalised shopping experience for our visitors. You can choose to block or disable cookies at any point. However, please note that if you choose to disable cookies, then parts of our online shop may not function correctly . Should you wish to disable cookies, the most effective way is through your web browser. Guidance on doing so should be available in the documentation for your browser, or you may wish to visit the All About Cookies website at which offers guidance for all modern browsers.